The AI Promise
April 21st
Quality at Scale: How Gen AI-Powered Quality Management Transforms Every Agent, Every Call, Every Time
Most quality programs only see a fraction of the customer story. Five9 Agentic Quality Management (AQM) changes the game — analyzing 100% of interactions in real time with Generative AI. In this session, you'll see how leading brands turn instant insights into personalized coaching, smarter automation, and full-journey visibility. See real-world results and leave ready to implement quality intelligence that elevates agent performance, boosts efficiency, and transforms every customer interaction into a competitive advantage.
Customer Case Study
April 16th
Winner Spotlight: Reinventing Guest Experience at The Dufresne Group
In this Winner Spotlight, Norman Alegria from The Dufresne Group shares how their team transformed customer experience after a complete system outage forced them to rethink their contact center strategy. By partnering with Five9 and adopting AI-powered capabilities across their operation, The Dufresne Group dramatically improved service levels, reduced costs, and empowered agents to deliver a more personal and efficient experience for guests.
Industry Trends
May 21st
The Data-Backed Narrative for AI + CX Success
Join Robin Gareiss and Matt Tuckness for a data-driven look at how AI is reshaping customer experience. In this session, Robin and Matt will break down key findings from Metrigy’s latest research, highlighting the trends, benchmarks and strategies defining high-performing CX organizations today. You’ll gain insight into how leading companies are approaching AI, where they’re seeing measurable impact and what it takes to stay ahead. Walk away with a clearer understanding of how your CX strategy compares and how AI and your front line can work together to elevate CX.
